Shipping policy

At Waterfalon, every item is printed and fulfilled on demand through our production partner. Please review the information below so you know what to expect after placing an order.

Production Time

Since our products are made to order, please allow time for printing and preparation before your order ships. This production window is separate from the transit time shown below, and it applies even during promotions or high-demand periods.

Shipping Time & Rates

Shipping cost and delivery time depend on your destination, the products ordered, and the total shipment weight. For the most accurate estimate on multi-item orders, add everything to your cart and check the live shipping cost at checkout.

Estimated transit times reflect typical carrier performance and may shift due to carrier updates, peak seasons, customs processing, or destination restrictions.

Customs & Import Fees

For orders shipped within the United States, all customs duties and import-related fees are covered on our end — you won't be charged anything extra on delivery. Most international destinations are handled the same way.

In rare cases, recipients in certain remote areas may still be asked to pay a local customs fee upon delivery due to regional regulations. Because these situations depend on local policy and can change, we're unable to guarantee this for every destination.

Our Shipping Standard

We ship using a Delivered Duty Paid (DDP) model, meaning the rate you're charged at checkout is all-inclusive — covering freight and any destination import duties — so there are no unexpected fees waiting for you at your door.

Carriers

Orders are shipped through a trusted network of carriers, including USPS, FedEx, UPS, DPD, and DHL, chosen based on your destination for the most reliable delivery experience.

Where We Ship

We currently ship to most countries worldwide. Note that due to war, changes in international law, carrier restrictions, or other factors outside our control, certain destinations may become temporarily unavailable even if previously supported.

Delayed, Lost, or Damaged Orders

We work hard to ensure every order arrives on time, but delays can occasionally happen due to customs clearance, weather, peak season volume, or local delivery conditions.

If your order is delayed beyond the estimated window, or if it arrives damaged or appears to be lost, please contact us at info@waterfalon.com with your order number and any relevant photos. We'll work with you to review the situation and find a solution as quickly as possible.