Refund policy
We want you to be completely satisfied with your purchase from Waterfalon
Returns
You may request a return within 14 days of receiving your order. To be eligible, your item must be:
- Unworn and unused
- In its original condition, with all tags attached
- In its original packaging
- Accompanied by proof of purchase
To initiate a return, contact us at info@waterfalon.com with your order number and reason for the request. Items returned without prior authorization will not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If it arrives damaged, defective, or incorrect, contact us within 7 days at info@waterfalon.com with photos of the item and packaging.
Exchanges
We do not currently offer direct exchanges. For a different size or product, please request a return (if eligible) and place a new order.
Non-Returnable Items
The following cannot be returned unless damaged or defective on arrival:
- Worn or washed products
- Items with signs of use
- Products damaged after delivery
- Gift cards, where applicable
As many of our products are made to order, we cannot accept returns for change of mind or incorrect size selection.
Refunds
Once your return is received and inspected, we'll notify you of the outcome. Approved refunds are issued to your original payment method within 10 business days. If you haven't received it within 15 business days of approval, contact us at info@waterfalon.com.