Refund policy
We want you to be completely satisfied with your purchase from Waterfalon.
Returns
You may request a return within 14 days of receiving your order.
To be eligible for a return, your item must be:
- Unworn and unused
- In its original condition
- With all original tags attached
- In its original packaging
- Accompanied by proof of purchase
To initiate a return, please contact us at info@waterfalon.com with your order number and the reason for your request. If your return is approved, we will provide you with return instructions.
Please note that items returned without prior authorization will not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If your item arrives damaged, defective, or if you receive the wrong product, contact us within 7 days of delivery at info@waterfalon.com, including photos of the item and packaging. We will review the issue and provide an appropriate solution as quickly as possible.
Exchanges
We currently do not offer direct exchanges.
If you would like a different size or product, please request a return (if eligible) and place a new order.
Non-Returnable Items
The following items cannot be returned unless they arrive damaged or defective:
- Products that have been worn or washed
- Items with signs of use
- Products damaged after delivery
- Gift cards (if applicable)
As many of our products are made to order, we are unable to accept returns due to a change of mind or incorrect size selection.
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
If your refund is approved, it will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.
If you have not received your refund within 15 business days after approval, please contact us at info@waterfalon.com.